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    Warranty Registration

We are proud to offer one-year warranty on all ZengaZ products. If you feel that it fails to live up to our promise of fit & function, simply return it to us & we will cheerfully repair or replace your product. ZengaZ reserves the right to repair, or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.

If for any reason you need to return your product, please print and fill out this Consumer Return Form >>. Include it in the mailing envelope to designate the Return address.

• The Consumer Return Form >> is used to help process your warranty return quickly when it arrives at our warehouse.
• If you have any questions, or require assistance, please contact our Consumer Service Department by email at: jet@zengaz.net our representatives are available to help you Monday-Friday 9:00 A.M. to 6:00 P.M. CST (China Standard Time).

Return the Consumer Return Form >> and product only in a padded mailing envelope or box to:

ZengaZ - China
Suite 1204, No.639
Jianguobei Road,

ZengaZ - HK
Suite 1112, Ocean Centre
5 Canton Road
TST, Hong Kong

Be sure to include your printed name and complete mailing address, email or phone number & the reason for return (Very important! As we use this information to review every product for quality control). We should have the product returned to you within 4 weeks.

Warning: We require that you purchase delivery tracking/ confirmation when sending in a product for replacement. ZengaZ will also provide tracking when mailing your product back to you.

If returning a lighter, it must be shipped EMPTY of butane fuel!

Before sending in your lighter, please refer to our online instruction manual >> or lighter instruction card to fix any occasional problems.

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